Customer support
How can we help?
Email folioaitutorsyou@gmail.com with the email on your FolioAI account and a short description of the problem. We aim to acknowledge messages within two business days.
A booklet failed
Your reserved credits are returned automatically. Open My booklets and use Try again. If it keeps failing, send us the booklet title and time.
A payment is missing
Wait one minute and refresh Account. If the credits still do not appear, contact us with the Stripe receipt email. Do not send card details.
A download expired
FolioAI keeps your 20 most recent generated files. Older entries stay in My booklets but the file itself is cleared, so it can no longer be downloaded. If one of your 20 most recent files cannot be downloaded, contact us before buying another credit.
A booklet is not usable
Contact us within 14 days with the booklet title and approximate generation time. Do not send private information about the student. We will review it and provide a replacement or appropriate remedy.
Need an account removed?
Use Account, then Delete your account. This removes the login, history, stored booklets, and purchase records held in FolioAI.